In today’s competitive world, every call counts, and even a single call missed leads to a missed business opportunity. But only a few companies are able to meet their sales targets as it becomes quite challenging for sales reps to answer every call and maintain appointment calendars regularly. One of the effective ways to overcome this prospecting hurdle is to outsource a Call answering service to handle your calls while your sales agent focuses on managing priority tasks. While looking for a phone answering service, hiring a reliable one that resonates with your business and enhances customer experience is essential.
Let’s explore the factors to be considered before hiring a phone answering service-
1.Industry experience: It is ideal to work with a call answering service provider that is experienced in managing companies same as your industry. During the selection of your answering service, make sure to answer the right probing questions to determine the right fit for your company. You can enquire about the years of industry experience and training of the virtual assistants provided. Great Answering service is one of the many cloud communication solutions offered by Intelliverse, which has a 30-year history of delivering customer-focused solutions.
2.Availability and responsiveness: Before choosing an answering service, it is crucial to be aware of the days and hours the virtual assistants will be available and ensure that it aligns with your working hours. Our phone agents work round the clock, offering 24/7 customer support so that your callers are never left waiting. They are highly responsive, and answer calls and messages promptly to improve customer satisfaction. They update your appointment calendar and notify you regularly through the client portal to ensure none of the appointments are overlooked.
3.Pricing: You can compare the pricing models of the answering service providers from their website and choose the most suitable one for your business. It is important to analyze the industry knowledge and skills of the telephone answering service during the hiring process. Great Answering Service offers affordable rates to choose from. There are three pricing options available, i.e. Basic 100, Plus 250, and Pro 500. You can visit our website to learn more about the pricing structure.
4.Data Privacy: Data and information security is critical for any business as it includes personal information of customers. So, the cyber security capabilities should be reviewed while selecting a virtual answering service. Our Live Answering Service guarantees your data privacy and security as we are well aware that our phone agents will be representing your business legally. We research the products and services offered by your business so that we are capable to handle your customer queries and complaints efficiently.
5.Services offered: Businesses should evaluate the services offered by the answering service providers to choose a dedicated one that suits their business needs. Great Answering Service provides various services to ensure your business runs smoothly and handles high-volume calls effectively. Some of the features include:
- Live answering
- Well-trained virtual agents
- Appointment scheduling
- Custom IVR
- Call transfer
- GAS mobile app
- Client portal
Great Answering Service provides a 24/7 Live call answering service to handle all your calls professionally. We assign highly experienced virtual receptionists who provide customized services to add value to your business. So, download Great Answering Service mobile app from iOS app store or Google play store and respond to your callers anywhere and at anytime.