The transition to remote work amid the Covid-19 pandemic has gone mainstream, prompting companies to spend more on technology to enable their sales teams to work smarter. Having meaningful interactions with customers is crucial for business growth, but sales reps tend to miss one of three calls due to their busy schedules. A Call Answering Service offers a viable solution to overcome this dilemma as it handles all your inbound calls 24/7 so that the sales agents can concentrate on other aspects of your business, ensuring that no potential customer is neglected.
Great Answering Service by Intelliverse is an experienced, efficient and highly reliable Live Call Answering Service that is always ready to engage with your customers on your behalf. It accelerates the sales process, enhances brand image and ensures huge savings by eliminating the tedious task of hiring and training a receptionist to handle your calls. Outsourcing a telephone answering service is an affordable and effective way of lead generation and a preventive measure to avoid losing prospects to your competitors.
Listed below are some of the features of our 24/7 Call Answering Service –
1. Professional Virtual Receptionist
Every call is important, and missing out on any of these calls implies losing out on business opportunities too. However, sales reps are able to devote only one-third of their day talking to prospects because they are busy managing other business activities. Great Answering Service provides US-based Virtual receptionists who follow scripts customized to suit your business needs. Our trained agents will promptly answer all your inbound calls 24/7 and guide them to the right people in your organization.
2. Appointment scheduling
Your customers and prospects may call you during non-working hours or when you are unable to answer calls. Great Answering Service helps you capture every call during regular office hours as our virtual agents will be available 24/7 and will schedule appointments on your behalf. With access to your calendar, they will ascertain that the appointments are timed according to your convenience. The appointment calendar software enables you to know about your meetings and also reschedule them.
3. Call Transfer
Guiding the callers with unique requirements to the appropriate people in your organization has become easier with Great Answering Service. Your prospects and customers will promptly receive expert guidance for their specific issues. Our virtual assistants are well-trained to ask the right probing questions and understand your callers’ precise needs. They filter unwanted calls and transfer them if the prospect wants to speak with your organization’s sales agents. This feature ensures that customers’ or prospects’ queries are answered timely.
4. Customized IVR
This feature allows you to manage your messaging through customized scripts and services. Great Answering Service offers a custom IVR to facilitate a smooth calling experience. It efficiently guides your callers to the right people in your organization to fulfill customer requirements faster. Callers that need minimal assistance from e-receptionist will be routed to the correct extension via cloud IVR.
5. Client Portal
Great Answering Service’s client portal helps you access the details of all your inbound calls in real-time, eventually accelerating your response time. The Virtual Receptionist regularly updates the portal with information about the incoming calls, which provides detailed insights of your prospects and customers so that you can act immediately to their urgent needs. The GAS portal has a user-friendly UI and can be logged in from anywhere and at any time.
6. 24/7 customer support
Great Answering Service makes sure that your business runs smoothly and disruption-free through its 24/7/365 customer support. The virtual assistants consistently monitor the upkeep of hardware and software to ensure uninterrupted service. You can reach out to us through the GAS portal for any help or modifications. Our round-the-clock virtual support helps to enhance your business’ brand reputation.
7. Mobile app
Great Answering Service offers a mobile app that enables you to respond to your callers anywhere and at any time. You can promptly return the calls to prospects or customers by accessing real-time insights from the GAS portal. The portal is regularly updated by Virtual Receptionists, which helps you in making quick decisions. You can choose to receive notifications, request modifications, make payments and reach out to us through the app for any help or clarifications. GAS mobile app is available on iOS App Store and Google Play Store.
Great Answering Service can benefit small and medium-sized businesses by increasing sales teams’ productivity and nurturing the sales funnel without incurring unnecessary overheads. It mitigates financial risk by offering flexibility and personalizes customer experience so that your business closes more deals. It involves zero setup costs and ensures brand reputation and legitimacy. So, download our 24/7 Call Answering Service mobile app and streamline your sales process.